Shipping policy

Shipping Policy

Delivery Practices

1) Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the same driver. This can only be done before opening the package.

The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting Customer Service.

2) Security

1. a) Orders must be delivered to a private address, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes, and/or restaurants.
2. b) If payment is completed with a credit card, the only person allowed to receive the order is the cardholder, who must show his national ID to our driver.
3. The estimated delivery time will be between 3 - 7 working days Depending on the delivery address